Enterprise GroupWise Messaging FAQ

Q: I'm part of a listserv. With the e-mail address change from smtp to medctr (example: jdoe@smtp.med.ohio-state.edu has now become doe-555@medctr.osu.edu), will delivery of messages be impacted?

A: No. The enterprise setup will initially allow "smtp" addresses to be delivered.


Q: If I need to be a member of a listserv to post messages, will I still be able to do this even though my address has changed from "smtp" to "medctr"?

A: You will not be able to post until you resubscribe. When subscribing to a listsserv, it retrieves the "smtp" address as being your delivery address. When posting, it will recognize that you are coming from a different address; therefore, it will see it as an "authorized" posting.

APPROPRIATE ACTION:

1.Unsubscribe yourself on the last business day before the change to the "medctr" address.

2. Resubscribe yourself on the first business day after the change.

NOTE (for College-managed listservs only): Should you be concerned about missing postings during the weekend period, do Step#2 only. Your older/ "smtp" address will need to be removed afterwards manually (contact Robert McKenney, COM&PH/OHS IS Office, mckenney.1@osu.edu).


Q: How do I subcribe and unsubscribe from an Ohio State University Listserver?

A: Listserver List Instructions

1. User Subscriptions

Users may subscribe to a listserver list by sending the following e-mail message

To: listserver@lists.acs.ohio-state.edu
subscribe list name your first name your last name (use this wording in the message part of the e-mail). You will get an e-mail message back indicating that you were successful in subscribing.

EXAMPLE:
subject: (may be left blank)
subscribe commed1 John Doe

2. To delete your name from the list, send an e-mail.

To: listproc@lists.acs.ohio-state.edu
signoff list name or unsubscribe list name (use this wording in the message part of the e-mail).

EXAMPLE:
subject:(may be left blank)
unsubscribe commed1 OR
signoff commed1


Q. After the change to the "medctr" address, will my published e-mail address (doe.555@osu.edu) still work?

A. Yes. Customers are still advised to use their published e-mail address for their business cards and for various other communications; however, over the next few months (after the changeover to the "medctr" address), customers will be asked to call OIT, 688-HELP, to have their published e-mail address redirected to their new "medctr" address.


Q. How do I find out my new "medctr" address?

A. The IS Office will be communicating this information via e-mail. If you did not receive, contact the IS Office at 293-3861.