Vol III. No. 3 Information Systems Office, College of Medicine and Public Health September, 1999
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Need Help?
Check Out Your Application Launcher!
GroupWise Tip: Sending Files Made Easy
INTERNET EXPLORER 5 AVAILABLE TO COM & PH LAN USERS
IS IT A REAL VIRUS OR IS IT A HOAX?
VOLUNTARY LAPTOP
PROGRAMS AVAILABLE TO COM & PH FACULTY, STUDENTS AND STAFF
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Need Help? Check Out Your Application Launcher!
Brian Wilson, Systems Manager
The Information Systems Office of the College of Medicine and Public Health is always looking for new and improved ways for our LAN users to communicate issues to us. Of course we have our main IS Help Desk number, 8-5635. However, if you feel more comfortable using an electronic approach to contact us, we have a new solution available.
In your Netware Application Launcher beginning September 15th, you will see a new icon called “Help Request”. We are asking LAN customers to use this form when reporting workstation/ application problems or the need for other forms of technical assistance. This will help us better troubleshoot such technical issues by routing the message centrally and by gaining additional information about the workstation.
Simply double click on the Help Desk icon and then click on the Mail button. A message box will appear, allowing you to type in the error you are experiencing or related request for assistance. Please be as descriptive as possible (error code numbers, programs that are running, etc.). Also, please rank the problem on a scale of 1 to 10 (10 to be the highest/most urgent priority). This will help us to better target the most pressing problems/needs first.
Please remember that you can still
call us at 8-5635 if you like. Please let us know what you think
of this new feature!
By now, you’ve probably figured out how to send your files as attachments in GroupWise once in a new message. Did you know that there is a faster, easier way. Give it a try!GroupWise Tip: Sending Files Made Easy
The Information Systems Office began the offering of Internet Explorer 5 to LAN users on June 4, 1999. An icon was placed in the Application Launcher allowing users to install the software at their convenience. The icon performs a “hands-free” install, meaning that all the user must do is double click the icon and wait for the machine to reboot. After the reboot, IE is fully operational.INTERNET EXPLORER 5 AVAILABLE TO COM & PH LAN USERS
Internet Explorer 5 does not replace
Netscape Communicator and you are free to choose which browser you use.
We know many users installed the software after our initial announcement
and are happy with its performance. The icon has been removed from
the launcher in order to clean up the launcher. If you did not have
the chance to install Internet Explorer 5, and would like to now, please
contact the IS Office. You can even use the new Help Request icon
to accomplish this!
Many of you have taken the time to send us virus warning messages that you receive by e-mail. The question that we always are asked is “Is this real?”. There are a lot of viruses out there. And then there are some viruses that aren't really out there at all. Hoax virus warning messages are more than mere annoyances. After repeatedly becoming alarmed, only to learn that there was no real virus, computer users may get into the habit of ignoring all virus warning messages, leaving them especially vulnerable to the next real, and truly destructive, virus.IS IT A REAL VIRUS OR IS IT A HOAX?
We appreciate that so many of you are concerned when you receive a virus message, We would ask that before you send a virus warning message to everyone you know to take a look at this website:
This site, updated continually by McAfee, contains a list of all known virus hoaxes and their origins. There are also resources to inform you of real viruses as well. If you have any questions about viruses, real or not, please contact our office.http://vil.mcafee.com/hoax.asp
VOLUNTARY LAPTOP PROGRAMS AVAILABLE TO COM & PH FACULTY, STUDENTS AND STAFFRobert McKenney, Director, FAAMA
The College of Medicine and Public Health continues with its enhancements of the computer network/environment and the availability of academic materials/documentation via the Web. In addition, e-mail and listserver lists are becoming more the practice in terms of getting information out quickly to the College community. In laying the foundation for creating the "24-hour classroom," computer hardware/capability has been added/upgraded for existing labs in Graves, Hamilton and Meiling Halls, and the School of Public Health opened its new Informatics Laboratory earlier this year.
To further assist with one's ability to use the Internet, e-mail, etc., the College is working with IBM to offer a "Voluntary Laptop Ownership Program" to College faculty, staff and students.
Why IBM? IBM has been involved in developing what is called the "ThinkPad University" concept on campuses across the country. The program is to aid higher education institutions in providing universal access to the world of information by providing a mechanism in which students, faculty and staff can acquire a notebook/laptop, thus enhancing the academic experience, around the clock access; distance learning possibilities, standardization and resource sharing, help desk/technical support, and development of technology skills. The additional laptop service option allows the customer the ability to seek maintenance services regardless of location.
What if you're not interested in
this type of computer? The Information Systems Office maintains Web pages
(www.med.ohio-state.edu/colmed/student_resource/student_idx.html) listing
minimum specifications for Windows and Apple workstations and links (e.g.,
Ohio State Bookstore) to other computer offerings. Also, you may contact
the Information Systems Office directly for such specifications and related
questions.
